The app demanded I take a picture of the roof of a cargo van.. someone should try and do so, fall off and sue uhaul. How do you expect someone to climb on the roof of a slippery van. When I skipped the photo I received a somewhat threatening message that I would be responsible for any damages found (I took all the other pictures uhaul requested). The van was dirty, the steering wheel was griming and sticky, there was food waste, and leaf litter. The location was unkempt, I have to pull the van away from waste high weeds to take the pictures. The gas level was not accurate. I was told there was 9/16 when there was barely half. Would not recommend.
BRUCE R
Esso Woodlawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1H1G8
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Customer Reviews
- 4.0 Average Customer Rating
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I booked a ford transit and didn't receive it, instead had to drive one of the GM vans ... those GM vans don't have Bluetooth and its something i needed for this trip, what's the point of me calling ahead of time and making the reservation when it doesn't seem to matter.
Ronny KThe only thing missing was 6 blankets requested. Non available. All good for the use of the cargo van.
Patty OTried to tell me I needed to fill the truck to FULL to return . Contract explicitly with picture in colour showed 5/8 was needed . Mid stream stopped helping us to serve others in store . Obviously U-Haul was not his first priority !
KELLY WI had booked online. When I arrived I asked to bring the truck back to the location instead of leaving it in Kitchener. They happily accommodated and adjusted the return time and adjusted the rate. I rented the 10 foot and have not driven a better U-Haul truck! I've driven a few!! The return was fast and easy. Will definitely recommend this location for your truck rental needs!
CINDY S