This rental was only out for a few hours and returned before 7pm the same day. The agent was closed for a few days and did not close the contract. They were aware that it was brought back the day that it was rented. The correct rental amount should only be 1 day at $54.95 rental tax of $3.78, for a total of $58.73. After calling the agent and advising them of this error, they said that they had referred it to a person named Austin, apparently a uhaul district manager. He was able to adjust the bill and issue a refund, however it is still incorrect. My calculations show that uhaul still owes me $18.89 from the overcharge. I would appreciate it very much if this can be corrected immediately and refunded to my account today. Please call me to verify receipt of this email and your plan to settle the overcharge. Douglas McDuff 808-855-5520
DOUGLAS M
Homestead Mills
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cook, MN 55723
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Customer Reviews
- 4.5 Average Customer Rating
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TJ and Austin were delightful to deal with! Customer service rating 11 out of 10! Thanks, guys.
Alan GGreat people to deal with. T.J. and Carol are awesome.
Chris BCarol was great to work for. The road to the site is under construction and that's the reason I can't say it's excellent.
MARK PIt’s located in an old feed mill, and the personnel did not know how to operate most of the computer know how to take care of an online order very disorganized.
HURLY M