Very satisfied. Was able to just show up and get a rental. Returned the same day with no hassle.
SCOTT G
Postons Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cookeville, TN 38506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I originally called uhaul for a rental to be picked up in Spencer TN. I drove 50 miles to get the truck so I could save $ by not driving an empty uhaul there since that was were I was loading my furniture. However when I got to the pick up location on hwy 111 in Spencer I was informed they were no longer associated with uhaul and would not be renting me a truck. After much time and fussing with uhaul I turned around a drive back to Cookeville to Mr. Postons uhaul where he took care of getting me the truck I needed. Meanwhile, uhaul representative were suppose to call me this past Monday to get my issue resolved and issue a credit but have not done so at this time, four days after I was to be called Not One Uhaul rep that said they would call me has. The initial offer was a 50 dollar credit and then Monday someone would get with me about some compensation for the 100 miles and 3 extra hours of labor I paid for movers bc there were no uhauls available in Spencer and I had to drive back to Cookeville unnecessarily. All uhaul employees should take lessons from Mr. Postons and conduct business as he does. It would be a better place to do business.
VICKY HThe man that came out was very helpful. I cannot back a trailer up because of neck issues, I told him this & he was more then helpful to back trailer in the spot. I want to say again Thank you for your help.
Lauritz DThe price didn't match the website and the guy that tried explaining it very rude. Won't use this place again
SHARON MI got charged for two days. When I picked up the trailer at 11 am I asked the employee when I was to return it, he replied 4:30. That wasn’t enough time so I asked four times in a ten minute period if that could be extended with no response (either the music he was playing was too loud or he was frustrated with computer issues) when hooking it up I asked a fifth time and he said he extended it. I have dropped trailers off after hours and never had an issue but when I dropped it off at 8pm the same day I got charged a second day. Even if they is the protocol, which would be ridiculous to be charged two days in a 9 hour period, the communication was poor and I was never given an explanation or a time it had to be back or I’d be charged. Very disappointed, will not be using U-Haul or this location again after being a repeat customer
WILLIAM S