My reservation was changed twice and I requested dollies with my reservation. However when my reservation was changed they didn’t include a location that has dollies at their site. Secondly they did not inform me of that at the time of my reservation that dollies are on a first come basis. That’s a horrible policy that is not disclosed when you make a reservation. As a customer if I am reserving additional items I expect them to be ready with my truck rental. More important than that is the unprofessional and lack of empathy by Karen when I had to contact corporate customer service. She was not willing to assist until I mentioned that I will be filing a complaint with the BBB. As a customer that’s in distress it’s important that the customer service agent be at least kind and understanding. She made a difficult situation worse for me because she had an ugly attitude. It’s not her fault that your company doesn’t properly disclose the policies regarding reservations for dollies. However Karen can still be kind and try to help. I have used U-Haul for all of my moves but after this experience I will certainly take my business elsewhere.
TIFFANY M
Neighborhood Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coppell, TX 75019
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Make sure the customer look in the truck let before use it
Ivory WTrailer had a bad tire that was very concerning to us. Expected better.
Lou BGreat job. Always fair and honest.
NOAH PGreat service from the staff and the vehicle was clean and easy to manage. No issues with the pick-up and drop-off process. Only negative was the fact that this location is also a gas station, so it did not have a wide range of moving materials, such as locks. Otherwise, it was a great option for our needs.
JESSICA G