It was confusing. I had to leave it at the side of the road. Knowing that beforehand would have been cool. The key drop box took a minute to find too.
Peterson J
Kissimmees Finest Palms LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34746
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe service was good, and the truck was in good condition. However, I was charged almost twice what I was originally told the rental would cost. The truck was also switched to a smaller one, and it was given to me with an empty gas tank, so I had to put gas in it just to be able to drive it. Even with the smaller truck, I was charged nearly $120, even though I was told the total should not be more than around $70. I would really appreciate it if someone from your team could review the charges and let me know why the final amount was so much higher than what I was originally quoted. Thank you for your help.
Juan pTerrible drop off location and dangerous on top of everything else I did all I could to drop it off within the same day and still got charged an extra day
Daniel BThere was food on floor in cabin.
Aaliyah BTerrible location overall. I had to wait 40 minutes past my order time to get my truck even though i was there 20 minutes early. I had to switch locations because the initial location i was at claimed my assigned truck wasn’t returned so i had to wait. terrible experience and service and i ended up only using it for 16 miles and 5 hours and still somehow paid $80
Jailean T