I reserved a truck that was never came in for my reserved time. I went to the facility two times and waited to see if the truck was in. Staff did not call me, I had to keep driving back and forth, no one answered the phone there. I had paid movers and no truck!!! Lost that money. So the next day, I decided to try again somewhere else. By then, I was out of money, so I had to do the work with my son. I have a spinal injury and it was the hardest move for me on a Sunday. I was told to return the truck closest to me.Then, I was sent a text to return it on the other side of town, to find out that they did not have a drop box for the key. I called you uhaul customer service and told them that the gate was locked. I had no way to put the truck inside or leave the key. The uhaul girl then instructed me to take it back across town somewhere else. I told her absolutely not!!! I am not going to pay mileage and gas to go around and look for a place to park a truck after two days of stress and moving all day in pain. So I had to park the truck on the side of the fence and come back the next day to bring the key. The lack of communication, lack of organization, The lack of knowledge as to what the heck is going on with uHaul was a huge disappointment. It was one of my worst experiences ever with uHaul. I definitely cannot recommend using Uhaul, It's a circus of confusion and ignorance. Terrible experience!!! And Uhaul Does Not give military/veterans discounts anymore.
JAMILAH L
NN Business Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Corpus Christi, TX 78408
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- 3.0 Average Customer Rating
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The individual that assisted me was very kind and helpful.
Eric BClean the equipment before renting. Truck had dirt, leaves, debris, and manure in cargo compartment. Truck had cigarette ashes on dash and food debris on floor of cab.
Tavis HHoly crap uhaul what the heck are you doing. This was a fiasco from the start. You didn’t reach out the day before and let me know you had no trucks, that was a first mistake. Second you had no trucks anywhere. I had to reach out to all my contact in Round rock to get anything done in Corpus Christi. Thank you, Lucas and thank you Christy from Round Rock Ave. You guys really pulled something out of nowhere. Christy found a truck for some reason the TCM could not find. When the TCM called, there was no good solution to my problem. It was employees on the other side of Texas that actually got things done. Corpus Christi Uhaul‘s could learn a thing or two from Round Rock Ave. Do better next time Uhaul.
Jacob WNone
GILBERT E