The whole transaction went very smoothly
Mike V
Route 17 Express Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, KY 41017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Always treated with friendliness and efficiency when I rent a u-Haul from this location Great service !!!
JOHN BLower the price..it costed almost 200 bucks for one days use..and insurance..
Jim FWhen I arrived to pick up the van, I found garbage in the back. I informed the store clerk, who was very helpful and promptly removed the trash so I could continue my trip to Lexington. Unfortunately, the issues did not end there. As I drove, I had to keep the windows down because of a strong, unpleasant odor inside the van. In addition, there were gnats flying throughout the vehicle. This was not only frustrating but also created a distraction while driving, making the experience feel unsafe. When I returned the van, I informed the clerk about these issues. Given the condition of the vehicle and the unpleasant experience, I hoped the store would offer some type of credit toward my U-Haul rental. However, I was told that the condition of the van was not U-Haul's responsibility but rather the responsibility of the store where the van was housed. I found this response disappointing and felt it reflected poor customer service. While I was offered something from the store, I did not feel that adequately addressed the inconvenience and the condition of the rental vehicle.
Traci ZAssociate is not always available. I returned the vehicle, handled by store associate. Didn’t put my return time, not even checked the mileage at the time of return. I left the premises and billed as 4 days instead of 3 days, and didn’t get my money back for lower mileage than expected. Didn’t recommend this place without doing the return yourself at the app completely.
Tanti A