Ordered uhaul 15 foot truck at another location because Cranberry Mini Mart said they did not have one on the date/time I wanted. At other location, the truck was blocked in. Called uhaul customer service who apologized and said they would offer me a 25 foot truck for the same price at Cranberry Mini Mart. I had to have another person meet me there to help drive a bigger truck. Meanwhile everyone was waiting for me for the move. I got to Cranberry Mini Mart where a 25 foot truck was in the lot. However, while I tried to explain what customer service did for me, I was totally ignored and told he did not have the keys for the 25 foot truck. He offered a 15 foot truck. At this rate, I was behind on the move and had people waiting for the truck. The truck sounded like it was going to breakdown, had a dent in the door, and got 7 miles to the gallon. Luckily, I didn't have far to go. I am upset with the mixup between uhaul and the Cranberry mini Mart, and the waste of my time driving all over Cranberry. At least I got Something, but how can you have no keys to a truck in your lot?
Sandra D
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
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Customer Reviews
- 3.5 Average Customer Rating
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Great service
TIMOTHY DThere were problems on pick up. Computer system was not working well. I stood there waiting for 20 minutes even though I did everything online before pick up. Drop off was easier.
Ronald AParking lot could use a repave. Truck I had the steering wheel was a little rough. But staff was great. Truck ran great.
CONNOR ZExcellent!
ALEJANDRO D