No improvements needed, staff was GREAT
David S
Black Metal Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranbrook, BC V1C7B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Awesome customer service
CHANDLER BAlways enjoy using the uhaul! Thanks!
Chantell WI requested a 20 Ft and it was accepted. I was not able to get the 20 Ft and they wanted to send me to Calgary to get the size I need. That is 500 km away from Creston BC. My son was to pick up in Sparwood BC as he lives there and would pick up the truck. I then got change to Cranbrook BC for pick up. Your app is actually very terrible to work with and I come from a background with IT. We must of had to fiddle with that app for a very long time to get it to work. The person on the phone was no help at all. Too bad so sad attitude. I would advise anyone using your service not to or to be ready not to get what you requested ( reserve, got a yes to, false promise of availability). Also be ready for no assistance and an nightmare of an app to work with. In another word don't use U-HAUL I have not had this poor of a service in many many years. It was behond frustrating and stressfull.
Annette KEverything went perfectly, I was upgraded to a larger truck at no cost which was actually a godsend as I had way more stuff to move than I thought. From booking the truck to the return the folks at Black Metal Storage were awesome, would definitely recommend them if you need to rent a UHaul!!
Paul L