The owner at the uhual return location, Black Metal Storage, was completely unprofessional. He threatened to physically hurt me because their signage was in a poor place and I couldn't find the instructions (which weren't online) after I had already completed the return through uhual.com. He was yelling and swearing and I thought I was going to literally have to fight this man to defend myself. I will be calling the police to press charges if I can.
RYAN L
Black Metal Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranbrook, BC V1C7B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I worked hard to return trailer before the 48 hour deadline, and was still charged for a late return. U-Haul is a scam!
JERRY WNothing, this location is awesome!
JARROD NAutomated service available 24hrs. No personnel available to speak with at 4pm Thursday.
CRAIG CFirst of all nobody called to confirm our order. The Website said (and I really needed) the larger trailer was available. When we arrive the attendant let us know all they had were 5 x 8. She was apologetic about it but it really slowed our move down. Then when processing our return the website refused to accept our pictures (of which I still have) even though we tried multiple times and the shots are perfectly clear and sharp.
Abram Q