Rented a 5x9 trailer for general hauling. The newer latch connectors are way better and gave me a better sense of security, compared with the unhitching experience of the last rental. This type of trailer is more robust than the 4x8 and I would recommend. One suggestion for Black Metal is to have a call button at the gate - for people who discover that their phone is dead when they reach the gate. Service friendly as ever.. Thanks
Bruce W
Black Metal Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranbrook, BC V1C7B8
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly and very efficient. Smoothest u-haul transaction I have ever had. Would highly recommend this operation.
BOB EPoor customer service and very limited open times. One very cranky greetings.
LESLIE MBetter hours... 10am - 2pm ??? seriously, it cost me double (an extra day of rental) because of their pickup hours. Don't get me wrong, the people were great & the equipment was in good shape, but hours are insane. Not pleased, but they're the only game in town.
Eric MAlthough site hours were posted and I was well within those hours, there was nobody on site. I returned early because U-Haul chose a drop off that left me with 5 extra hours of driving. I would not recommend U-Haul simply because of the drop off fiasco. I didn’t even get a refund from them.
Terry B