Dave did a great job and was helpful not only selecting the right trailer for my needs, but also assisted with other items that assisted in the transport for a one way trip. He explained the entire process for returning the equipment in a different state and provided options for different locations. Greatly appreciated.
JOE D
The Ship Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coppell, TX 75019
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe shop was fine and Mr. David was very friendly. This particular truck was the problem. It was very clean, but the A/C was very inconsistent. The engine sounded rough and the back end of the cargo area leaked after driving through some rain.
Marissa BThe location was so hot inside. The worker was so rude. This wasn't the original location I booked. That location was over booked so they called me 3 hours before my pickup time and told me that I needed to switch to another location which was this location. The new location was completely out of the way. The worker who called to change was very nice and even discounted me some for the mileage. From my house the old location was 6 miles the new location was 20 miles. She informed me that I would need to call her when I get there to change my rate. We get to the new location he isn't friendly at all has to do everything on his phone because his computer was having issues. I state that I need to be discounted because of what happened. He says he can't do anything. At that point I remembered I needed to call her back. So I did I talked to her and then she put me on hold, his phone rings and he says hello and then truly says nothing til "Whatever" and then hangs up on the worker I guess when she is done. He finishes with me and we leave he says nothing about what happens on returning the truck and the key drop. The truck smelled like smoke hadn't been washed the door made a popping sound when opening and pieces of the bumper were falling off when we took it.
Emily MCustomer service representative was older an unwelcoming and to be honest rude
Bobby WThe employee wasn’t exactly friendly. Just took the keys and said I was done. Didn't thank me or even act like he valued the business.
Nick B