If you are a U-Haul dealer, you should be open. Doing everything over phone was not appealing for me.
JONATHAN H
Midgard Self Storage Cumming
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumming, GA 30040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was dirty and never cleaned out prior to my rental. U-Haul app did not work for both pick up and drop off of truck. I will only rent in person from now on!
Susan SI rented a truck with the intent of traveling over 100 miles. They provided a truck with only 1/4 tank of gas. That meant I would have to stop twice for fuel. Once to ensure I didn't run out and another to get the level to where I rented it. The virtual people told me the key would be in a black lock box on the side of the building. Open it and then my key would be in #1. We looked around the entire building for about 45 minutes and never saw it. My wife had corporate on the other line trying to get real help. We finally found a small box that had a 1 on the front. It wasn't a black box that you then open and look for the #1 slot, which is what we were told. The "lock" box is set so high that at 5'10" tall I had to get on my tip toes to even see the combination letters. The letters were so worn down that you could barely see it. The lever to open the flange didn't work properly. After a number of attempts it finally opened. They charged me $25 to clean the truck. Since there wasn't anyone around to ask, we had the pile of used blankets in the corner of the truck. We don't know what you do with those after a rental so when asked if it was ready to be rented right away we said NO. We were never told about how to retunr the vehicle or what the process was. We had to go to the app and watch a stupid video. Seriously, If I had wanted to do all of your employees work, I would have a pplied for a job at Uhaul. This self service stuff has gotten out of control.
Gary GThe location is fine. It's UHI I wouldn't recommend and specifically any place that requires you use the app. The app is horrible (F$%$ up) and this location does not staff the facility AT ALL. They only have virtual assistants requiring the use of the app. They also charged me $16 for gas to cover 9 miles driven. The gauge was right where it was when I left and I have photos of before/after to prove it. Yet, they said I used 4 gallons ... FOR NINE MILES. This entire experience was painful and I pray I never need this monopoly again. UHI doesn't care about its customers.
Christopher PLet us know truck are in back of building.
Keith H