Store was vacant on both check out and check in. Had to wait 10 minutes at check out for the guy to finally get to the store - no apology, nothing. Just drinking his iced coffee. At check in again, no one there. Had to wait. No apologies. Will never rent from this store again.
LESLIE M
The Computer Connect
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cypress, CA 90630
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Customer Reviews
- 3.5 Average Customer Rating
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When I went to pick up the truck at my appointment time. The door was locked and the person working came to the door and open. Didn’t acknowledge us at all and just looked at us with a blank face. I told him “we are here for the rental truck” he replied “rental?” With a blank look again. So replied “yes rental” with little sarcastic way, because I was stunned of the reaction from the worker. Than we proceeded to go inside where he didn’t ask me any questions just went to use the computer. We stood there for couple minutes of silence. I told him “do you need my reservation number” he said wait. Couple more minutes went by and he said “you had an appt today at 2 pm” I said yes and more silence for couple more minutes. Than he asked for my driver license. Waited again in silence than he said to my girlfriend. “Is he always like this”. My girlfriend and I looked at each other and I told him. If you understood how to do your job, I wouldn’t have acted from The start. Than he said “didn’t you see me walking slowly cause I have and injured leg”. I told him “I really don’t care of your injury, I’m the customer here and should be treated like one”. He relied “ fuck you and your mother”. Than I almost punched him for saying something about my dead mother. Than he throw the key on the desk and told me to “get the fuck out of here”. Luckily my girlfriend was there to stop this. This place very unorganized. When I went back to return the truck the real worker wasn’t there, but his wife and kids was manning the place while he was out. She was a nice lady but didn’t know the procedure. She called her husband and told me just leave the key and we are ok to go.
MIKE CFriendly and fast service!
PAUL FWhen I met with the rep from the pick up location, we told them that we did not need the hand truck. They told us it was okay to not take it. So we only took the blanket. When we picked up the truck, it had the engine light on. Something definitely wrong with the engine because driving to Vegas, the engine lights kept on the whole time and the transmission was slipping. We felt super uneasy and thought the truck would stop on the freeway.
SOPHIA LThe man at The Computer Connect would not help me with anything really. No eye contact. Refused to give me his name. Did not give me paperwork confirming I had returned the truck. He even accused my roommate of lying when she fold me that the business doors were locked at 10am. "Your roommate is probably lying." Lousy customer service.
MICHELLE J