The store was never opened. The place was in a very sketchy location. The owner on the phone was watching his kids, they were crying and you could hear animals in the background. The guy got rude at one point because I didn’t know my drop off location. Why would I , I’m moving to a new location, I don’t know the area. We did the whole transaction over the phone. They didn’t have anything about my reservation correct, says I was late and he canceled it. But minutes before a lady pulled away with a 10 foot U-Haul. He gave us a 15 ft truck for same price. The roughest driving U-Haul truck I’ve ever driven. No dolly, no blankets like I ordered. Waiting almost an hour, while I’ve got people at home waiting to help me pack. Worst U-haul experience ever. The drop off location was a breeze, I did wait a few minutes for a guy to come out and meet me. The place looked like U-haul Universe. Drop off was easy, I gave the key back and walked away. I’ll never go to a mom and pop u- haul place to pick up again. I’ll use a competitor first. Thank goodness my daughter stepped in the conversation for the pick up , with the guy or I would’ve otherwise cancelled the whole thing. Plus we really need the truck.
Candice H
Money Tree Family
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daytona Beach, FL 32117
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Customer Reviews
- 3.5 Average Customer Rating
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The truck I had a reservation for was not available. Time listed on the U-Haul app wasn’t accurate to the business location. The business was closed. Had to contact owner over the phone. While on the phone, the owner kept asking me “what” or would tell me to say that again. I was sitting in my car, no noise interference. He then proceeded to have another conversation with a person in the background, wherever he was located. 0/10 rating for customer service.
Austin HThere was no one there, the man on the phone was rude and condescending, and if I hadn't needed the truck RIGHT THEN, I wouldn't have continued with the reservation. Also, my truck was dirty; there was broken glass and debris in the back of the truck that we had to sweep out before we could load. This was my fifth U-Haul rental in the past 6 months and I was extremely disappointed with this rental.
carolyn kOther than limited parking space, everything else was fine.
James Cthe guy who runs this location has a very poor service. 0+
Ahmed A