The only U-Haul equipment or supplies that I saw at this store location was the 10' truck that I rented. The rental was very smooth, the equipment was outstanding in cleanliness. I drove from Champaign to pick it up and had to drive back the following day after loading to rent an auto transport trailer at another Decatur location. It was very inconvenient and time consuming, but I appreciated the equipment availability in IL.CAROLYN P.
Save A Lot #479
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Decatur, IL 62521
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- 3.5 Average Customer Rating
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It said drop off was a hotspot, but I could not get Wi-Fi.Jason S.
Pickup was a bit of an ordeal. The point person did not have a record of the contract even though the truck was in the lot. The truck's cargo area was dirty with leaves and dirt to the point I swept it before we used it.Louis V.
My problem is with the company more than the location. I was charged 3 different times. The truck drove poorly. My supplies were out at the store. I got charged almost $100 for supplies I never received. And I don't know quite what the $165 was charged for. Outside of being late I don't know what all that charge was for because I had the truck for 3 days and it never moved because it drove badDeanna P.
He made sure we spent as little as we needed we told him what we was doing and he told us how to save money and I was very pleased ive done this for my daughter 2 in the last year and this time he saved me about 100 dollars I was absolutely pleased with this locationCARRIE A.