The initial location I chose was less than 5 minuted from my home. They moved me to this location on the other side of town, 15 minutes away. This location is not in a very safe area of town. The app crashed no less than 10 times while checking out the truck. As I was taking pictures, it crashed, multiple times. I didn't even get a confirmation that the process was finished, I just signed back in and it said it was active. I had also paid for furniture pads and a moving dolly, the app didn't tell me where to go get them and they certainly weren't in the truck. Free $12 for U-Haul, I guess. The truck had about 3/8 of a tank of gas, which would have been fine for an in city move, but I was moving to another city. I ended up stopping for gas on my way to my new home. The best thing I can say is that this truck operated like a truck and held my things. Returning the truck the app crashed again, and when taking pictures of the odometer, kept malfunctioning. I had to retake that picture at least 5 times.
Adam W
Save A Lot #479
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62521
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Customer Reviews
- 2.0 Average Customer Rating
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Marion GThis is not a formal U-Haul rental site, just an established discount grocery store where you walk in and hand the keys to a designated employee who covers U-Haul returns. But the employee was helpful and the location is very close to my house so it’s my preferred drop off place. The process was smooth and the check-in return very swift. Thanks U-Haul. You’re still the least expensive way to move.
Nancy MWe didn't have the equipment we paid for and they charged us for extra days and we only had it for 6 hours.
Jennifer LThe only U-Haul equipment or supplies that I saw at this store location was the 10' truck that I rented. The rental was very smooth, the equipment was outstanding in cleanliness. I drove from Champaign to pick it up and had to drive back the following day after loading to rent an auto transport trailer at another Decatur location. It was very inconvenient and time consuming, but I appreciated the equipment availability in IL.
CAROLYN P