I had done the online check in. The employee where I picked up truck said they had to redo it there. Then couldn't get the device she was using to save info. Finally she had to call someone else to help. The whole process took a half hour to check in AFTER I had already done online. Meanwhile my paid movers are on the clock and waiting for the truck. Very disappointed in service. Why in the world did I need to go through check in process twice? Make sure employees know how to do check in process!!!JARVIS J.
Trailer Rental & Towing in Decatur, IL at Save A Lot #479
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Decatur, IL 62521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Everything! The salesperson was not well trained or informed on helping a customer pick the right deal for what they needed. There was a miscommunication on mileage and price and I ended up paying not quadruple but more than quadruple the price that I was quoted. Very disappointed will not refer to anyone will not recommend. I then had to speak with customer service due to my extremely high bill to no avail they do not care about the customer no customer service skills! Hopefully something changes soonTHOMAS M.
Fix actual issues instead of resetting them. When I picked the truck up the check engine light was not on. within the next 2 starts it came on. Service came out, told me it was an oxygen sensor and the worst thing that would happen was poor mileage if it was bad. He reset the alarm and off he went. within the next 2 starts. Poor mileage is an understatement!JAMES H.
Needed a trailer last minute close to the Mt. Zion area. Location was new so Area Manager, James, helped with my pickup. Super helpful!ALLYSON H.