I dropped off the Uhaul after hours so I can't speak to the location's staff.
Scott Bons
Northwest Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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no place to park the truck
MELINDA KITCHENSGet better internet reception for the employees. Maybe get them a new phone to help when the customer needs to have them take care of signing in for them.
mary pritchettEverything was great very friendly knowledgeable service
Marie CarlockMy reservation was for Saturday morning at 9:00am. When I arrived, the older gentleman was drinking coffee, had not turned the computer on and wasn't in any hurry to get me taken care of. He couldn't see the computer screen, decided to shuffle to bathroom to clean his glasses. It was as if I'd entered the twilight zone, he was sooooo sloooowwww, condescending, and clearly didn't know what he was doing. 50 minutes later we finally get outside to the trailer and he states he has a bad back and can't lift it onto the hitch. So my disabled son, who has had back surgery, had to lift it. This gentleman had no business being there by himself, he was incompetent and unable to physically do what needed done. The entire process took more than an hour for a reservation that was made with this location, via telephone, several days prior. By the time we left, there was a line of customers waiting. The facility itself is very nice, they just need a competent employee there on Saturday mornings.
JOSEY STUDLEY