My reservation was for Saturday morning at 9:00am. When I arrived, the older gentleman was drinking coffee, had not turned the computer on and wasn't in any hurry to get me taken care of. He couldn't see the computer screen, decided to shuffle to bathroom to clean his glasses. It was as if I'd entered the twilight zone, he was sooooo sloooowwww, condescending, and clearly didn't know what he was doing. 50 minutes later we finally get outside to the trailer and he states he has a bad back and can't lift it onto the hitch. So my disabled son, who has had back surgery, had to lift it. This gentleman had no business being there by himself, he was incompetent and unable to physically do what needed done. The entire process took more than an hour for a reservation that was made with this location, via telephone, several days prior. By the time we left, there was a line of customers waiting. The facility itself is very nice, they just need a competent employee there on Saturday mornings.JOSEY S.
Moving Truck Rental in Decatur, IL at Northwest Mini Storage
(U-Haul Neighborhood Dealer)
Decatur, IL 62526
(E Of Mound Rd)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: 11 am - 5 pm
Special Operating Hours
- 7/4/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Decatur, IL 62526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have been trying to call you in regards to when I picked up my Uhaul. I was told at the pick up location that I had been put on "ehold" because of an accounting problem. Or there was an angry distributor that put me on a hold. This is discrimination. I had to wait and my fiancÃ© was waiting for me to get the Uhaul. It doesn't make sense because I always pay my Uhaul bills. I plan on moving my fiancÃ© and my brother in law from Indiana/Illinois to Fort Myers and wanted to use Uhaul but I feel as if this was discriminatory created an issue. I want this resolved. My contract was 25375003DANIEL S.
Back tire was completely bald and I had to drive to tire changer for service instead of them coming to me.Richard P.
When we turned in our equipment we were satisfied with how upset they were at uhaul for renting this equipment for us and they put that trailer out of commission till it was fixed!Heather C.
Check the truck out before it's rented. Worst experience I've had with you folks. I'm going to assume it was a fluke due to being a Saturday and a late pickup. I've got two more moves to make for my family. Very hopeful the next one works better.Christopher B.
Stephen was quick with getting me my rental truck! Truck was clean, location is great! I'll return for future rentals and storage. Very nice facility!James E.
When I went to pick the trailer up the gentleman I rented it from was yelling cussing and swearing at me U-Haul didn't wanna do anything about it when I tried to return it I try to take it to one of your storage facilities so I can get the free month rent they didn't wanna do anything because it was the next town over and they were going to charge me a bunch more money and I told him never mind I will never recommend you all to anybody and I will never rent U-Haul equipment againrobert S.
This trailer was amazing, the best item I have ever rented from U-haul. Getting the trailer took a long time because the rental wasn't the same as what I rented online and it took several calls to Support to get everything straightened out.Nina A.
A truck or sign out front so customers would know it is a Uhaul location. Facility was perfect inside.Gary M.
Great customer service at this location. I knew the equipment got there earlier than expected and was able to pick it up and finish what I needed to do hours ahead of schedule.Kevin O.
Larry at Northwest Mini Storage was fantastic! No just he explain the terms and conditions of the U-Haul rental in a very professional manner, he was also very friendly and funny!!Joseph S.
Get trucks with cruise controlkURT A.
This location is excellent, they just don't have much inventory, I always get sent a hour away to pick up my.equipment then drop it off here 15 min. From my home. The problem. Is the system of keeping equipment for low use and telling customers there is nothing available within a 2hr drive and come to find out there were 2 air trailers and numerous dollies just 10 minutes from where I was picking up the car, and had to make.numeeous phone calls and endure alot of unneeded headaches and had to pay for a dolly and tow it 800 miles.and I couldn't use it and after getting a hold of the correct person I found out that there was a surpluss of what I needed just 10 min away after being told "nothing available within 2hrs. Wasted hours of time, atleast $100.00.of deisel fuel. Sorry but it was a Horrible, very over priced experience !!SHAWN C.
Clean professjonal.place with fast courteous service!Shawn C.
Northwest Mini Storage is the cleanest U-Haul rental location I have ever been in! Great customer service, friendly and efficient.Sandra L.
Pleasant cooperative and efficient.Kimball T.
Windshield was not clean inside and out. Truck wanted to wonder back and forth across lane because of loose steering.Kevin L.
They were very helpful as always, and I am proud to say I have rented a storage and other trucks from them for years.Marcia K.
The truck needs an alignmentDavid M.
The location was hard to find. When I typed the address I was given into my GPS it sent me to another end of town. There should be directions given.RICK C.
When I was contacted the day before pick-up the person didn't tell the location which was different than what was identified on the initial online booking.David T.
My overall experience was stress free and the staff was very helpful...Paula R.
The trailer was perfect for our use, however the hitch on trailer cannot be locked to truck as with most hitches. Security issue if you have to park and leave trailer overnight attached to truck.Glenn D.
steering control was not good couldnot travel over 50 loaded or unloadedDavid G.
Very smooth transaction and the employees were awesome to work with. Thank you so much!Cindy T.