Check the truck out before it's rented. Worst experience I've had with you folks. I'm going to assume it was a fluke due to being a Saturday and a late pickup. I've got two more moves to make for my family. Very hopeful the next one works better.
Trailer Rental & Towing in Decatur, IL at Northwest Mini Storage
Moving to or from Decatur, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Decatur, IL 62526 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Decatur, IL
Cargo trailers in Decatur, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Northwest Mini Storage!
Utility trailers are perfect for towing large or oversize cargo in Decatur, IL 62526. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Northwest Mini Storage provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Decatur, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Decatur, IL online today!
Trailer and Towing Supplies
Stephen was quick with getting me my rental truck! Truck was clean, location is great! I'll return for future rentals and storage. Very nice facility!
When I went to pick the trailer up the gentleman I rented it from was yelling cussing and swearing at me U-Haul didn't wanna do anything about it when I tried to return it I try to take it to one of your storage facilities so I can get the free month rent they didn't wanna do anything because it was the next town over and they were going to charge me a bunch more money and I told him never mind I will never recommend you all to anybody and I will never rent U-Haul equipment again
This trailer was amazing, the best item I have ever rented from U-haul. Getting the trailer took a long time because the rental wasn't the same as what I rented online and it took several calls to Support to get everything straightened out.
A truck or sign out front so customers would know it is a Uhaul location. Facility was perfect inside.
Great customer service at this location. I knew the equipment got there earlier than expected and was able to pick it up and finish what I needed to do hours ahead of schedule.
Larry at Northwest Mini Storage was fantastic! No just he explain the terms and conditions of the U-Haul rental in a very professional manner, he was also very friendly and funny!!
Get trucks with cruise control
This location is excellent, they just don't have much inventory, I always get sent a hour away to pick up my.equipment then drop it off here 15 min. From my home. The problem. Is the system of keeping equipment for low use and telling customers there is nothing available within a 2hr drive and come to find out there were 2 air trailers and numerous dollies just 10 minutes from where I was picking up the car, and had to make.numeeous phone calls and endure alot of unneeded headaches and had to pay for a dolly and tow it 800 miles.and I couldn't use it and after getting a hold of the correct person I found out that there was a surpluss of what I needed just 10 min away after being told "nothing available within 2hrs. Wasted hours of time, atleast $100.00.of deisel fuel. Sorry but it was a Horrible, very over priced experience !!
Clean professjonal.place with fast courteous service!
Northwest Mini Storage is the cleanest U-Haul rental location I have ever been in! Great customer service, friendly and efficient.
Pleasant cooperative and efficient.
Windshield was not clean inside and out. Truck wanted to wonder back and forth across lane because of loose steering.
They were very helpful as always, and I am proud to say I have rented a storage and other trucks from them for years.
The truck needs an alignment
The location was hard to find. When I typed the address I was given into my GPS it sent me to another end of town. There should be directions given.
When I was contacted the day before pick-up the person didn't tell the location which was different than what was identified on the initial online booking.
My overall experience was stress free and the staff was very helpful...
The trailer was perfect for our use, however the hitch on trailer cannot be locked to truck as with most hitches. Security issue if you have to park and leave trailer overnight attached to truck.
steering control was not good couldnot travel over 50 loaded or unloaded
Very smooth transaction and the employees were awesome to work with. Thank you so much!
I ended up being redirected to this site to resolve the problem that I got sent to a location (Water St. in Decatur) that wasn't even open for business yet by the number listed for that location. Not only was that location closed, but the cargo van i was promised didn't even exist in Decatur that day. This site was great, U-Haul needs a LOT of improvement regarding renting over the phone, however. That was terrible. Also, the Water St. site had hours posted and no sign saying they were not yet open for business. I saw multiple customers walk up and walk away. Lost business!
I dropped the trailer off before they were open and was going to call them and explain when they opened. When I called and told them my name they recognized my name and told me they had checked in the trailer already.
None, other than possibly make it a bit more clear/visible early on the website that to make a reservation you must use credit card. This was not a deal-breaker, though.
The only problem we had was that we were given a pick-up time that was before the office even opened. So, we had to drive home and return 45 minutes later. Also, when I reserved the rental, I was told I would have it all day. When I picked-up I was told I had to return it by 2:15. So, some miscommunication but otherwise employee that helped us was great, rental process was quick, truck was clean.