Customer service went above and beyond expectations
James L
Northwest Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Employee who answered the phone was extremely rude, wasn’t accommodating to the situation that i didnt cause, and also hung up on me. I soon received help from the area manager, and my reservation issue was resolved.
Ameena HTruck was said to have a 1/4 tank but actually only had 1/16 gallon.31 miles to empty it said,the manager said just bring it back at 1/16just like it was and he would have it adjusted.i returned truck with more gas than what I had left with used less miles than I paid for and they are trying to charge me $55 for gas not at 1/4 tank.when I did exactly what I was told to do.
JAIME Bkind, personable help and quickly took care of things.
Christopher VWe ended up having to use four mileage to go to another location to pick up the tow dolly and then had to pay for it twice. We didn’t get our promised discount. Cost us about $200 more than we were quoted. And it took over 3 hours for the whole ordeal. Awful experience
LaRae R