Friendly and helpful
Greg R
Deep Gap Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Deep Gap, NC 28618
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off location was excellent, but I had to drive past 2 other UHaul locations to get there. Why couldn't i have dropped off my trailer at one of them instead of driving an extra 40 miles round trip?
CHARLES DWe had the best customer service. Keep doing what you're doing now!
Sally BIf you rent from this location, be careful that you don't put yourself at risk for damages later! 1. The clerk removed the insurance I had put on the equipment when I reserved online, and the printout he gave me to sign was so blurry that I couldn't even read it. He emailed a copy to me to review later, and it never occurred to me that he would have removed the insurance coverage without at least asking me or explaining the reason why. 2. We handed him my husband's driver's license as he would be the one driving the truck. The clerk refused it and said we were fine as long as both of us had a valid license. But once I could read the electronic copy of the contract I could see that was not the case. So we had to figure out how to add him to the rental as an authorized driver. 3. I spent an hour on the phone with U-Haul that night trying to get everything straightened out, which just added stress to the move. Despite proof that I tried to add insurance, U-Haul would not let me add it after the fact (even with an offer to drive the truck to another U-Haul location in the morning for inspection to prove there was no damage). I've been told that U-Haul will address these issues with the clerk at the Deep Gap Storage location to improve service in the future, but at this point I don't believe anything they say. You are better off renting at the Boone location.
Lori AService was fantastic no need to improve anything that was all good
Brian A