Everything
CODY C
Midgard Self Storage DeLand
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in DeLand, FL 32720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Overall it was okay. The app didn't allow me to load the before photos. The virtual assistants were pleasant. The trucks were parked very close together making it difficult to get into to pull out and park when returning.
Michael JArrived at location at 8:20 for an 8:30 appointment. The U-Haul App would not work as promised for check in. After arriving at location 10 minutes early for my appointment, just to find out that there was no human at the location. I had to wait while 2 other people before me dealt with their issued with the "virtual agent". The first person in line had attempted to pick up their rental only to find that the truck that they were supposed to pick up had a flat tire and I stood in amazement while the virtual agent spent 20 + minutes trying to figure out how to assign the guest another truck. You know how to make sure that the guest gets a truck that is ready to go? By having a human on site to verify that all rentals are ready to go when the guest shows up to pick up. This was by far my worse ever experience with U-Haul and will probably never use your services again. I know that AI has become a new thing and a cost cutting measure, but I for one am not a fan and will go out of my way to not use companies that try to force a half-assed AI system on their guest who are spending hard earned money on services. Granted that my 20-minute additional wait was not a big deal, it did derail my whole day. I get that U-Haul doesn't know my particular circumstance, nor do they really care. But the fact of the matter is that I had to pay a sitting service $80.00 per hour to sit with my elderly father who is recovering from a massive stroke so I could go clear out a storage unit, so the 20 + additional minutes cost me one precious time with my father and incurred additional cost for care for someone to take care of my father while I was away.
JEREMY HTheir was no way to adjust the mirrors
RONALD CThe trucks at this location appear to be older and have high mileage. The first vehicle I was assigned had a flat tire, and the trucks are stored in two separate areas of the property, which created some confusion during pickup. The lock boxes were also difficult to operate, but eventually opened with some extra effort. What should have been a quick pickup process ended up taking nearly an hour. This location could benefit from better on-site management to help streamline the process and ensure equipment is ready for use.
KENT N