This was my first time using the U-HAUL service and it was also a very bad experience, I booked a 5*8 trailer, the pickup location is at Saskatoon, but when I picked it up on schedule, they prepared a 6*12 trailer for me and said they had got a free upgrade, I told them my car couldn't pull so big a trailer , I was going to move from Saskatoon to Oakville, It;s very dangerous for me to do that. But the man said impatiently that there was nothing else. ALL my plans had been thrown off. I spent the afternoon calling customer service ,Finally they told me to go to a town 50 kilometers away to pick up a small 4*8 ttailer next day. I can do nothing ,it is the only thing I could do. everything had to be replanned. The next day I drove to the town 50 kilometers away to pick up the small trailer, but found that the connection cable could not connect, I had to go back to Saskatoon to buy convers. It was nearly 2o'clock in the afternoon when I pulled out the trailer. what a terrible bad experience!
JIANJUN W
Delisle Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delisle, SK S0L0P0
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Customer Reviews
- 3.5 Average Customer Rating
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Make sure kilometres are reading accurate, because according to my kilometre clocking with other vehicles came to much less than the uhauls.
Bill FTrain staff to better assist customers. Staff did not attach trailer. Did not inspect trailer with me. Did not ensure trailer was properly attached and secure.
Douglas MHad great customer service. Liked my experience with U-Haul
Franz PDelisle was great to deal with. Well when someone reserves some thing a week in advance because they need it. It should be there and ready. We booked a 6 x 12 trailer in Saskatoon at 2310 Miller Av a week in advance to move my daughter Fr Saskatoon to Kindersley. We got to the Depo and there was a 6x12 there but was apparently reserved for someone else and all they had to offer was 4x8 trailers. There were no trailers available anywhere in Saskatoon that was big enough. And no Van trucks either. I had to drive to Delisle and pick up the only one there that was a gas guzzling piece of shit that kept over heating on me. The trailer I had reserved would have been $$148.00. The junk truck I was given to use cost me $$438.00 just for the rental. And then cost me another $$ 300.00 in fuel. Because it got 6.55 MPG. So it was over 700.00 it cost. I live 2 hrs SE of Regina and could have brought my own 30 foot enclosed trailer and it would have cost me at most 200.00 extra in fuel. But I figured hey let’s rent a U haul trailer. Well that was a mistake. When someone books something or reserves it in over a week in advance they should get it. What the F—k is the point of the reservations if you’re not going to make sure it’s there. I’ll probably never ever use U haul again and will be sure to spread the word about this terrible experience. I would hope that you guys reimburse me the full rental cost. And part of the fuel it cost me. This has really got me thinking I should start up my own rental business and offer a way better service then U haul and eventually take a vast majority of the work that’s out there.
Joey N