The process of renting and picking up the truck was easy. Additionally, the driving and return process was straight forward. However, we were required to pay a wrong destination fee which was almost $2000 because it was unclear we booked an in-town move. When booking the truck, we estimated a 300 mile move. 300 miles is not an in-town move and should have been flagged as a one-way move. Additionally, customer service seemed unempathetic to our concerns and struggles with the booking process. It should have been clearly marked as an in-town move and the expectation was to return the truck to the original pick-up location. Because the service was unclearly marked, we had to a pay a massive amount of out pocket which was not allocated for our move. I am extremely unhappy with the vagueness of the booking process and will not be renting with U-Haul in the future.
Mackenzie F
Hanuman Krupa Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Derwood, MD 20855
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I ordered utility dolly, it was not provided.
LIAN ZVery good experience with the clerk and no issue with the 15' truck. This is 2nd time I drove uhaul truck so needed 5 extra minutes to get used to the controls. I was able to return the truck at 9pm even though the posted closing time was 7pm. Few minor things -- no one answered the phone, I reserved furniture and utility dollies but they only have the latter available at pickup, the trucks are parked in the back of the gas station and a couple parking spots are filled with trash looked to be from "abandoned" homeless camp.
TIN LGreat and friendly customer service. Thank you for being understanding and helpful.
Chau NThere was a homeless encampment in the parking lot where we were supposed to park. Not a huge deal but did worry me a little for drop off issues.
Alix R