Wasted my time, poor service, i did the process online, so i dont have to take to much time, when i got there, the worker there told me, couldnt rent the truck cause it wasnt his truck, so i had to call another phone number to explain what happened, i ended up renting a truck however i had to drop it off somewhere else, big mess and waste of time
LUIS C
Hanuman Krupa Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Derwood, MD 20855
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The attendant was busy, but he was able to take care of everyone efficiently. He promptly took care of my rental and he was quick, friendly, and professional.
UGUR CQuick and easy to pickup
GILLOM SThe process of renting and picking up the truck was easy. Additionally, the driving and return process was straight forward. However, we were required to pay a wrong destination fee which was almost $2000 because it was unclear we booked an in-town move. When booking the truck, we estimated a 300 mile move. 300 miles is not an in-town move and should have been flagged as a one-way move. Additionally, customer service seemed unempathetic to our concerns and struggles with the booking process. It should have been clearly marked as an in-town move and the expectation was to return the truck to the original pick-up location. Because the service was unclearly marked, we had to a pay a massive amount of out pocket which was not allocated for our move. I am extremely unhappy with the vagueness of the booking process and will not be renting with U-Haul in the future.
Mackenzie FI ordered utility dolly, it was not provided.
LIAN Z