Reserved vehicle on Friday to be picked up at 9:30 am on Saturday (next day). My husband and I checked in via the mobile app and it took about 1/2 hour for the app to tell me we needed start over. Still was not processing properly! Finally, I went into Wingate BP to make them aware we were there to pick up the vehicle. The young man working, VERY, VERY poor English, had to facetime someone who walked him through the registration process on the young man' s I pad (it looked as though they were doing the same as I did on my mobile app). Anyway, an hour and 1/2 later we were finally on our way. We dropped the vehicle off on 03-09-24, same location, at around 5:45 pm. I went inside, the girl working said, "no one made me aware to expect someone today." I told her well, I am here to drop off the keys on the truck we rented, and she just gave me an odd look and said she would take care of it. Yesterday I was reviewing my receipt, and they charged me for 2 days rental and safe move!! I called the UHaul customer service and spoke to Wanda. Lovely, kind person she was to work with!! She initiated a refund for the extra day charged. I would NEVER recommend this location to someone!!
Mari-Kay Buchholz
Wingate BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Bend, WI 53095
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Customer Reviews
- 1.5 Average Customer Rating
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So when I dropped off the U-Haul, the girl in the gas station didn’t know what to do. She was extremely unaware of her surroundings with the U-Haul. She didn’t tell me where to park. She didn’t tell me what to do. I had to call you guys to figure out what to do. She was really nice but she was there for the gas station not for the U-Haul business. She said that she was never trained for the U-Haul business side. So I gave her a few stars or that location a few stars just because she was really sweet and nice, and it wasn’t her fault for not being trained by her boss, or whoever needs to train her for the U-Haul side of the business.
Emily Balkevich