Have the equipment in the order actually available! I rented a small truck and an appliance dolly with strap attached. When I arrived to pick up the truck, I was informed they had no dolly and the employee did not care. I was moving a heavy copier, and absolutely needed it. I asked if he could call the other location and he told me no, do it yourself. He didn’t care whether I rented the truck still or not. A horrible representative of U-Haul and a huge disappointment. I will be going with Home Depot or Hertz next time. And how about cleaning the trucks in between users? There were food wrappers, used boxes (folded) and empty cigarette cartons in the truck.
Dawn P
Wingate BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Bend, WI 53095
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Customer Reviews
- 3.5 Average Customer Rating
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Honestly not really sure they weren't there
Tammy WI called the following day to report that I left a set of keys in the truck and the person who answered the phone said, "I can't help you"(in broken English) Needless to say, I never received my set of 4 storage unit keys.
Lisa WCustomer service was rude a d unhelpful. Store associate was clueless. Took 1 1/2hrs to pick up my truck. At the end of my trip the gas guage was a k to 1/2 full but they still charged me $20. Even after all of the hassle my Invoice said.my return date was 04/17/26. The whole experience was a joke and I will recommend ANY other truck rental service. The truck was the worst gas guzzler I have ever re ted.
Ruth RWindows in rental were found open when I rented the vehicle. It had rained heavily prior to picking up. No other vans were available, so operator gave me blankets to sit on. Also, Gas gauge read 1/4 tank upon renting. The final invoice says the gas tank was 1/8th. I have a picture of the instrument panel that proves it had 1/4 tank upon return.
Terry L