Communication!!! Location was not open until 10am, but pick up time was scheduled for 7am. Attendant was not told we were picking up off hours so no arrangements made prior to pick up causing a 3 hour delay as well as extra drive time to get to the location twice.Darren F.
Moving Truck Rental in Devon, AB at Devon Domo
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Devon, AB T9G1Y9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Fantastic customer service . Highly recommend!Lee G.
This location was excellent. The clerk was very friendly, efficient. Every Uhaul location I have been to has been a positive experience. The self check in app SUCKS.Charlene M.
More knowledge of system for paper work. Have to do it on a cell phone and some very old software. Change it for your customers please!Eric L.
Employees need to be better versed in booking software. Took over 15min to get rental paperwork done, even with online check in completed. Even got charged for insurance, even though I had declined online.Heather B.
Did everything online on my part,Uhaul rep at store very slow and seemed computer illiterate. Was not happy,will travel to Edmonton in future.And dropping off the 6x12 cargo travel on a slanted icey hill and being told to use flimsy plastic bottle crate I wasn't comfortable with and voiced how unsafe it was,especially with colder weather.Invest in some wooden blocks,uhaul can afford it for their equipment.Francis S.
Only issue we had was a burnt out clearance light. Excellent service. Worked well. Good prices.Wenn F.
Terrible customer service. The attendant was rude and unwelcoming.Logan P.
Very helpful and supper friendly person told me and showed me where he would like the trailer droppedPaul K.
The trailer dirty insideIvan S.
Next time don't double charge someone. I booked online and I had to put my payment info. I go into the location and put $123.33 deposit. Then they take that towards the total. And then the next day they took out another $48. That they had no right to take out because we already paid the entire total when we dropped off the uhaul truck.Bobbi H.
Pick the truck up and had to sanitize it myself . I thought for sure it would of been done since there is a pandemicGail E.
Quick and easyLANCE S.
Very good service. Thank you.David O.
The drop off went great the fellow taking care of us did a great job would use this location again .Randy S.
When someone reserves a certain truck, make sure it's ready for them to pick up. An hour and 15 mins before I was supposed to pick up my truck, the place I'm supposed to pick it up at called me and told me the guy who had my truck wasn't giving it back until July 3rd. So he gives me a 1800 number to call. I ended up having to pick up a 15ft truck in Devon, I was moving from Wetaskiwin to Leduc. I ordered a 26ft truck. I had to make 2 rounds trips between Wetaskiwin and Leduc with the 15ft. While I was moving Uhaul called and told me the parking lot where I'm supposed to drop off the truck in Leduc is too full. So I had to take it back to Devon. This whole thing was extremely inconvenient. Yes the last at the 1800 number did her best to accommodate all the km's I needed.. I'm just upset I had to go through all that. Plus I had to pay the gas from Devon to Wetaskiwin and then from Leduc to Devon out of pocket when it wasn't my fault that I had to go to Devon in the first place. And this is not the only time Uhaul has done something to my move in the past. I will not be recommending Uhaul to anyone. And next time I move I will be hiring a moving company. Not Uhaul.Katrina N.
It took almost an hour for the guy at the counter to complete the paperwork etc and the trailer was missing the cord which he couldn't find a spare for so I had to look for it and find it for him. He also didn't help check the lights etc so I had to ask someone walking past to help me. There was also sand in the unit so I had to sweep it out. Probably just one incompetent employee there though.jaryn S.
With all the issues we had we were told by a customer service manager that we would not be charged mileage, but the charge went through anyway. Would like to get the $32.99 distance charge back.les L.
no concernsNORMAN S.
The attendant took it upon himself to call Uhaul to verify he could waive the extra mileage charge because the truck had extra fuel pin return . The end result was highly satisfactory and he had no reason to do it other than customer service and satisfaction. It was appreciated.Jason T.
Please do not arrange a Uhaul for me that is 200 km away from me. Please make sure the distance is calculated correctly so that I do not need time to explain why the allowed mileage did not cover my travel and why I do not need to pay for extra miles, which is crazy that your company cannot do it well.Qiang L.
Had to get truck in Edmonton. Nothing available in Fort McMurray and not taking reservations for a month as of May 16. Took several phone calls to book truck and get confirmation. Was nervous after reading all negative reviews but thankfully the truck was ready for me to pick up where they promised . The truck ran well. Was not spotless by any means. Windows pretty dirty and cab console and floor dirty but nothing overly horrible.christine S.
We had a sudden family loss and the rental was to collect belongings. The staff were empathetic and so very helpfulDiane D.
Had to pick up in Edmonton when I confirmed a unit to be in Fort St. John BC. A 10 hour drive. The truck had to be boosted, cleared of snow and fuel (as it had all been siphoned)Judy D.
I booked my uhaul rental truck on line the night before I needed it with no issues. When I arrived to pick up the truck at 9am the representative at the loction told me that the system was down and that I would be able to get the truck that day. I quickly called the contact number for uhaul and the gentleman i spoke with was more than happy to help me get it sorted out. He emailed me the contract and everything was fine.I went back to the location to pick up the truck after the gentleman on the phone said it would be all good and that I could just pick up the keys. When I arrived it was another quick phone call with the on site representative talking to the uhaul office and then it was out the door with the truck. I booked the truck to pick up at 9am and by the time I got the truck it was 10am. So not to bad, a little but of a hassle in the beginning but it ended up ok in the end. An hour delay really isn't bad especially when I 100% absolutely needes it that day. Would definitely reccomend to someone and will use again if needed. I can't say enough great things about the guy I talked to on the phone!!! I'm sorry i didn't catch his name.Kathie H.