Worst experience ever!!!! I've been a customer for years, never experience anything like this one. This authorized retailer was so unprofessional. I schedule for a self-service pickup for a Sunday at 8am. I get there and the self-service app is not working. Tried contacting the store nothing. Tried calling U-Haul and after 25 minutes on the phone they hang up without a resolution. It wasn't until the business next door opens up and they tell me, the U-haul retailer doesn't arrive until 9. The man gets there at 8:45, cool as a cucumber, proceeds to tell me, that because I had ordered a dolly and he couldn't lock the back of the U-haul he removed the self-service. He had seen the appointment was for 8am but still chose to show up super late. I had paid helper waiting for me and because of this I ran an hour behind. This entire process was so stressful, moving alone is stressfull, did not need this.
Rosario E
Headquarters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Torrance, CA 90501
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