When I booked my move I specifically requested a in-person location. The day before the move UHAUL called to say nothing was available at the requested location. I then asked again to be sent to an in-person location. However, when I arrived at pick-up location it was a mobile pick-up only location. I then had to spend 45 mins on the phone with an agent to get the keys out of the lock-box. I had ordered furniture pads and a dolly and since I was sent to a mobile location, none of these things were provided with the truck. The truck provided, was only at 1/4 full fuel which meant I had to take time to fill it up before I could leave for my final destination. All these major inconveniences threw off the whole days moving plans, pushing the final unloading of my move into the next day.
Paul G
Associated Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2E2N4
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Customer Reviews
- 2.5 Average Customer Rating
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There was no one at the office when we went to pick it up, despite being told it would be open at 12. Someone from the carwash wandered over and told us we had to call the local dispatch number if we wanted help. Then to top it off, we realized after driving to a gas station that there was a hole in the gas tank - apparently someone took advantage of the zero security precautions at the pickup location to drill a hole to steal gas.
Aurora GThere was no clear indication of where to drop off. Again, I have rented a bunch of trucks and this by far was the most unorganized process. No one was there to guide me to where I was supposed to go - I’m hoping I left it in the right spot
Jesse CHad a problem both picking up and dropping off the truck! At pick-up, I chose over the counter pickup, however when I came to the location the store was closed! And uhaul asked me to convert it to self service pickup! And it's so cold outside! When dropping off the truck, the location that I chose doesn't have enough parking space for my truck and they asked me to drop it to a different location! Which forced me to take an uber since it's too far from my home!
Craig JVery much needs signs of where to leave the vehicle. I dropped the truck off after the location closed and there were no signs re: where to park - in the middle of a fully functioning car wash. Found a car wash employee who told me to leave the truck in the empty lot next to the location, which had multiple "Private property, vehicle will be towed" signs. No lights at the lot, in an industrial area after 9pm made the experience quite sketchy.
Arijit N