I rented a box truck. The fuel tank was not filled when we picked it up. Spent $75.00 on fuel for only driving it 70 miles. Was told I was gonna get a phone call today from the manager and they never called.Gregory M.
German Hill Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Dundalk, MD 21222
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- 4.0 Average Customer Rating
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Customer service was not that great. Originally was being told it was $20.99 and $0.99 a mile for 6 hours. Asked if I could pay cash and was told yes. Asked for my ID took my info, and then someone else said that if I wanted to pay with cash, I had to pay $100 deposit and $65.00 and they needed a credit card. And after I gave them the card and said I didn't want my card charged, use it as a means to having a card on file, but I wanted to pay cash. They then charge my card 65.00. I told them I didn't want my card charged. They said they had to now. But if I wanted to pay cash it was $165.00 I had to pt. Nothing matched the original pricing of $20.99 and $0.99 given. I brought the truck back by 7pm so only had the truck for 4 hours and drove it 26 miles total. And I put $9.77 in gas into the truck. I'm expecting to get money back to my card because $20.99 and $0.99 a mile is only $46.73 even with the $9.77 in gas I put in does not equal the $66.63 charged to my card. When I dropped off, the guy there, took the keys, and said thank you. I asked for a receipt, and he said it would be emailed to me. I told him they never asked for my email. I want a receipt. Over 20 minutes I had to wait for a receipt only to see my card was charged $66.63. All around terrible service and over charged for having the truck for 4 hours. Would hope to be able to be given a refund of the difference for what I was told originally and what I was actually charged. But, I am sure it will be handled as it was already with the terrible customer service. Will not use this service again.JAMES B.
I love how quick and simple the process always is ! Way to go guys !Brooke M.
THE GUY AT THE REGISTER NEEDS A RAISE GREAT CUSTOMER SERVICE!!!thomas W.
Horrible experience very unprofessional. The site claimed to be 24hrs. No mail slot to return keys. When I did they told me I should have thrown the keys under the truck!!! Did not turn paperwork in for 2 weeks then they overcharged me 100!!! Horrible. I am not excepting this!!Jennifer M.