Hire more people, it was only to employees available. It took a while to get the proper help.VONCILE H.
Moving Truck Rental in Dundalk, MD at German Hill Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Dundalk, MD 21222
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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No clear sign of where to park. Despite mobile checkout, personnel got involved. Rude and service horrible.Jae Y.
It was difficult trying to communicate with the employee waiting on me. The rental agreement was not handled properly. The employee had me down as the renter and the driver when I was only supposed to pay for the rental. He didn't explain what the insurance was and what it was for. Overall not happy with this location for truck rentals.TINA G.
It needs to improve their customer service to their client.Daniel M.
My gas was off a little and they charged my card $22.WANDA G.
Ice dealt with some shady businesses before, but this birders on criminal. Or maybe it's incompetence. I arrived to pick up, was told the documentation the website required was not needed. I was then asked for my credit card info yet again, after giving it online. They demanded a second name and phone number, thankfully I was doing this with my cousin, although he was already listed when we signed up. When we tried to return it on Sunday, we we're told we coukd not because the office was closed, and yet we still got charfed for that day.. fibskly, only the phone company can invent more undisclosed fees than I saw on my bill..Anthony G.
You guarantee a 50 dollar refund if there's an issue with my reservation. I received nothing, the place didn't even have the right truck and I wasted my time on hold never being able to speak to the scheduler to get it fixedShakaira C.
It took us 30 mins to get a key from a gas station attendant because customers keep walking in to pay for their gas after we gave him our driver's licenses. We were there before everyone and we had to wait until he was done with them. When we asked him a question his answer was â€œthat's Uhaul's rules, I just follow them I don't work for themâ€. I don't think Uhaul should use this Exxon if they don't care about Uhaul's customers. They gives Uhaul bad reputation.Bayky T.
It would of been helpful for someone at the facility to hook my car up to the tow dolly since I had to get it from a different location. I had to do it myself and had major challenges to the point where I had to stop at a Uhaul store for assistance.Crystal S.
Mark good places to park large trucks. Spaces there will only fit the small trucks.George D.
Attendant appeared to have a problem with the reservation and he swiped my card and charged me even though I already paid by phone.John T.
The service was amazing the the Uhual was easy for us to use. Thank you!!soe K.
The truck was not clean, seats were not vacuumed and had animal all over them. There were boxes and trash left in the truck. The furniture pads were gone and the empty bag was left hanging there. Overall very I was displeased with my experience.Dion H.
The process to actually get the truck keys was to mich and took to long. I'd rather deal with a person than an online app.Idris A.
Get someone else the work hereCherita J.
I filled out credit info and driver's license on-line for both drivers days in advance. The day of pick-up, the U-Haul Rep required me to send a photo of my credit and drivers info over the phone. I also had to send a photo of myself. TSA agents are less paranoid. The driver was held up for 45 minutes just to pick up the truck. U-Haul is OK, but never again at this location.THOMAS H.
Saba was very rude he look at the truck and said â€œyou did thisâ€ sir are you accusing me? He said â€œthere new and the stickers indicate that the ones already thereâ€ sir I can't help that. All I know is that I have pictures as well. Now I need to finish the check in process. Phone went dead he said it's not full has to be completely to the F. He got in the truck I told him I'm not done an would like to finish. He moved the truck. He said the floor on the driver side needs to be cleaned they will charge me for that. I replied sir it was snowing but I will sweep it. He went back in the store after taking pictures and trying to tell me I put marks on the truck. I ask him if I need to sign or do anything else he said no!! I said ok so that's it he said yes!! I left then was charged a fee for coverage!!Tasha P.
This location was somewhat easy to access, but was difficult due to competing needs of customers at the gas station. I also feel that I was not able to review my paperwork in the same way that I could at a Uhaul location.Katelyn R.
We got to the storage space, and lifted the back up and the back of the trucks floor was all wet. Had to put sheets down and covers so some stuff was protected. We had alot of stuff got wet. Informed the man when I got back some of the space was still wet. He didn't say anything about it.Mindy W.
They charged me for 5.3 gallons of gas when I only traveled 14 miles. That means the small truck only gets 2 miles per gallon...impossible! They are ripping me off! They are charging me $4.50 per gallon of gas. The location I picked up the truck is a gas station that sells gas $2.50 per gallon. The bigges rip off ever. I am going to dispute this charge on my credit card.Karen C.
Easy drop off experienceKurt V.
Good morning. My morning started out bad going to 222 North Point Rd. I couldn't get my truck, so we went to Exxon Gas Station At 1300 Merritt Blvd, they was Awesome, thanks so much. God Bless.Christine M.
Although I did everything required for express check-in, my time at the pick-up location spanned about 40 minutes because of system problems. This delay cost me time and money. My final question before leaving was if the truck was fueled up. I was told yes. Once I hit the road I found there was a half tank of fuel. My expectations were that there would be a full tank of gas so that I could fill the tank before dropping it off. When I dropped it off with a half tank of gas they still charged me $10 for gas. Ripoff!Michael S.
I need to know why I was charged $40 for moving truck when returned...with gas and everything. Zero notice was given. THAT leaves a bad taste in my mouth.Howard T.