The U-HAUL app is not great. Very slow. I would not recommend remote pick up. Better to pick up in person. Staff member was very nice and knew what he was doing to process my rental.
Sheila R
Swift Mart Dundas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dundas, ON L9H3K2
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly, attentive, great service
Ofer GThe app is a bit confusing and it took a long time to set up on check-in. If documentation could be done prior, it would've been a better experience.
Isa CI would suggest customers remain there until the attendant takes the mileage and acknowledges it in front of you and charges you accordingly . I was asked approximately how many kilometres I would use and I really didn’t know and said definitely less than 80.. I returned the vehicle with much less than 80 km but the attendant didn’t mark the mileage and only showed it as mileage out so I was charged the full $80 without him checking the odometer in front of me.. rather than the attendant going out to record the mileage and charge me accordingly at $.99 a kilometre I was charged the full 80 km because the attendant failed to mark down the kilometres when it was brought back and it wasn’t shown in the paperwork. I even asked about the kilometres and if it would be adjusted because I told him it was less than 80 km and he said.. when I receive my emailed invoice statement from U-Haul. I saw that I was charged the full 80 km.. the attendant failed to record the kilometres properly and overcharged me.
Fernando CNo improvement! Friendly staff and very helpful
RICCARDO G