The U-Haul experience without in-person assistance was frustrating and difficult to navigate. I didn’t find the process user-friendly, and the fees felt somewhat predatory. I rented a truck advertised at $19.99, but my final payment ended up being $104. I would have appreciated more transparency upfront about the potential additional charges.
Alvernia D
Community Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27707
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Customer Reviews
- 2.0 Average Customer Rating
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This was at an insecure corner store in Durham with a neon sign for Kratum (drugs) and inside was one clerk behind a console with bars and glass. His attitude was terrible and he was minimally helpful. We will never go there again and we seriously question this service location. Other clients we met there were equally bewildered and even joked about buying drugs along with renting a u haul. As I was trying to take pictures of the truck, he was already re positioning it in the lot and he even laid into the horn to make me move. Unreal.
stacey rHe told me I would get money back because i wouldn’t use the full 40 miles he charged me for and I never received a refund!!!
Khaliyah ENo Help clerk on store very rude.
Christian EThe truck was cleaned but it drove like it had a mechanical issue.. lots of pull & couldn’t speed up, the lights were very low on the outside and inside
Selena H