I dropped off my rental on the same day as I rented it, within the window of the online open hours. They had left early so I had to use the drop box for the key. They charged me an entire extra day rental and the extra day of insurance because they had shortened their business hours. I have a photo documenting my key drop. They also charged me for a bit of gas but I drove 32 miles exactly and filled up the tank with 2 gallons of gas right before dropping off the vehicle, and the gas tank hit the same 1/2 line as when I picked it up. I wish I had taken this photo to document that. They have not returned my phone calls to discuss. My return bill was robbery and should have only reflected two additional miles of driving, not another $78 to go with my full initial rental fee of $128.
Lindsay G
Community Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27707
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Customer Reviews
- 2.5 Average Customer Rating
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They overcharged me
Corey RYour representative at this site would not help navigate the way U-Haul does their rentals at the site in a self-serve online way. When going on U-Haul site to try to turn the truck in, he would not let me access the part to take pictures. Your representative would not help me with this and I was charged a fee undeservedly I’ve been a customer of U-Haul for at least 12 years and I’ve never encountered anything like this before. After this experience, I can’t see myself using U-Haul ever again I cannot believe how much I was charge.
Ricky SWent to this place so there would be a live person there to work with returning truck. Guy was there and told me to follow instructions on the box. He was extremely rude and unhelpful. Didn't want to be bothered. Right before I was about to put key in box, he grabbed it and said he will take it.
JAMES Snasty customer services; not friendly and lazy
Jasper L