Make sure equipment is ready
Salvador G
Town Centre Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eagan, MN 55123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was extremely disappointed with our experience today. First, we arrived to pick up the vehicle and dolly at 8am. We arrived at 8:10am and was told we could not pick up the vehicle because the previous owner did not complete the check out process. The person on the phone was very kind and empathetic. They told us we would get extra time with the vehicle. A minor inconvenience but we used my personal car to move a load in the meantime. We arrived at 1015am to pick up the vehicle. At that point we were told there was no dolly for us to use during our move. This would have been wonderful to know prior to the day we moved out of our apartment. This caused SIGNIFICANT delays as we had to carry each box and peice of furniture. One at a time. When we received a note that our vehicle was due at 3:15pm, an unrealistic expectation due to the delay of pick up and lack of dolly. I spoke to a manager of our site who said they would call me back after I gave them a heads up about being late. I never received a call back. I finally returned the vehicle at 5:30pm. And then received another charge to my credit card. I understand that with additional mileage and time there would be some extra charges but there has got to be some give considering all the inconveniences we had to deal with during our move. U-Haul made an already stressful move increasingly stressful. If I could talk to a supervisor or manager in the next few days, I would appreciate a call. Thank you for your time.
Grace PNot everyone wants to check in and check out trucks on phones. If you are paying an employee to sit there, they should be able to do this instead of your customer
HEATHER HThe customer service representative, Jeff, was outstanding! Very caring, friendly, and helpful!
MINDY DThe Marine veteran that help us out was awesome! He was very polite and kind to my son as well. Just goes to show you that everyone should go to boot camp! Thank you again! Kenny
Kenneth J