U-Haul totally screwed up my reservation. But luckily Steve at Sunset Storage was able to get everything taken care of and made an otherwise frustrating experience into a positive one.
Todd H
Sunset Storage & RV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eagle Mountain, UT 84005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This review is not necessarily about sunset storage & rv but about my experience in general. I arrived and left the trailer after hours at this location per the several emails I received that confirmed my preferred and chosen drop off location in Eagle Mountain. When attempting to check the trailer in at this location using the Uhaul app, I discovered that the drop off location had been changed to Pleasant Grove. I called for help, and although the agent was very nice I was told that scheduling will do that based on where the equipment is needed and that’s just how it is, but that I could call in the morning and maybe get help. I was then transferred to someone else who told me the same thing. I did call this morning and was transferred another two times before someone was able to confirm that my drop off location had been changed back to Eagle Mountain. What a hassle! If the scheduling department would like a trailer to be somewhere else after I have already left with the trailer from a pick up location and been assigned a preferred drop off location, I would expect that they can come and pick up the trailer themselves and move it after I’ve dropped it off. Eagle Mountain is close to my house. Pleasant Grove is not. I have rented many moving trucks from U-Haul over the years. Only three or four show in my profile, but I’ve rented probably closer to 10 or more, and spent several thousand dollars with U-Haul over the years. I’ve never had a problem with any of the equipment or with my experience in the past. Being issued equipment that I had to fix myself that would’ve potentially been unsafe to drive, and having an expectation put on me to drive 40 minutes away from my house instead of 5 minutes away for U-Haul‘s convenience after already establishing a drop off location when I am the one paying for the rental it’s not a great way to keep me as a consistent returning customer. If U-Haul strategy for balancing its fleet is relying on its customers for Logistics, then I don’t want any part of it. You pay people to do that, you don’t charge them.
keith hThe assistant for choosing the best vehicle was stellar! She was very knowledgeable, knew how to accommodate our needs, and was very professional. Checkout was a bit tricky because the app didn’t take pictures well, but the customer service remedied that efficiently with another link. Maybe provide a link to take pictures instead of relying on the app? Or fix the app if possible. Otherwise, this U-Haul location was an easy, professional experience!
Kirsten PThe truck was completely boxed in upon arrival no one was there and had to do like a 10 point turn to get it out
Cory JNothing !!!!!! Love the service
JOEL A