I Rent U-Hauls quite a few times out the year. I transport my event decorations. This was my 1st time renting a box truck. I normally rent cargo vans. This Box truck was not properly sanitized. The dash board was very Dirty/Dusty. This Truck had VERY STRONG WET DOG ODER. That was making me feel sick to my. I had to ride with the windows cracked and buy a can of febreze to help calm the smelly scent. The Scent was coming from the back of the truck. Soon as you open the back the smell was so strong. My unloading team kept saying “what is that horrible smell, it smells like someone didn’t wash their behind”. I can’t un smell that scent!!! It was dog fur and dusty dirt all over my Decorating equipment. My clothes & equipment had that horrible scent and I only traveled about 40 miles to my event. This is unacceptable!!! That truck need to be properly sanitized, wiped down, and deep Cleaned. I take pride in my clients. They are trusting me to provide Top Notch services. I will never rent from that location again. It was up the street from my home, so I gave them a chance. U haul you have to do better with the upkeep of your vehicles. This has never happened to me at the location with counter services.
Asia T
Caruthers Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Chicago, IN 46312
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- 4.0 Average Customer Rating
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The gas tank was alll the way empty and there was a bunch of stuff left in the back I had to move
Atheena G5 stars at merrillville location Diego hands down top tier customer service will definitely recommend very knowledgeable considerate
darius mIt would be nice not having to have to refuel the truck before returning.. in addition it was difficult to return the truck with the same amount of gas that was at pickup. Ty
jerome p…
Nanda H