This location was awful. It was closed the the day I made the arrangements for. The man who worked there who just stopped in basically just said â€œgood luckâ€ and left. It took me over 30 minutes to get the key after that. The only plus was the u-haul rep I spoke to through the process was very nice. Other than that, this system and pick up location was less than satisfactory.Lauren M.
Ernie & Sons
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in East Haven, CT 06513
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- 4.0 Average Customer Rating
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The receptiinist was very nice and polite. Nice attitude.LUZ Selenia V.
Staff wasn't overly friendly. Otherwise truck was fine and clean.john M.
I made reservations on line as I did in the past, purchasing the insurance, giving my license information and all the required information, set up my pickup time and received a confirmation number indicating the reservation was complete Upon arriving at my 9:00 am time slot I was greeted by a sign on the door that said CLOSED! I signed in to to UHauls site and was informed that my reservation type had been changed and that I needed to download all the information I previously entered After photographing my license and taking my own photo the system prompted me for a phone number which I entered and it rejected even though this was my only number I called the help # listed on the web page and a prerecorded message informed me that my wait time was 50 minutes nearly 40 minutes later I'm fit to be tied! And decide to drive the 15 miles to the Guilford Uhaul which is where I have rented in the past with no issues I might add and the service person there was able to reach a representative from the New Haven office who was able to get me going after driving back to the East haven location. After finally getting this cleared up it was close to 12:00 So , it took me 10 minutes online to make the reservation but nearly 3 hours To actually get the rental truck after driving nearly 40 miles round trip between the East haven and Guilford locations! I do give kudos to the Guilford and the New Haven Branches for their efforts in making this right, according to uhaul the office on Foxon Blvd, was listed as being open at 8:30 To add even more frustration to this event was the fact that after arriving back to the East Haven location, The office there was open! I will in the future only rent from a major location, not a neighborhood branch I'll drive the extra distance one timeMichael T.
Customer service was good. My only comment would be to make the signage more visible from the street as I had a little difficulty locating it.Eric T.