Staff was awful and rude. Tried to charge me a late fee even though I hadn't had the equipment for 24 hours and returned it prior to time it was due.Timothy G.
Moving Truck Rental in Edgewater, MD at BP Gas Station Edgewater
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Edgewater, MD 21037
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Rental was hassle free.Clayton W.
Overall, it was a great experience and good value for the money. The "contactless" pick-up was a bit "clunky." As I had included the "second" number in my original application, I was unable to use that one (a relative's phone) for pick up ID verification....this could have been explained better. Also, the pick up was actually a "contact" pick up since I had to go into the gas station, talk to the attendant, and pick up the keys from her.....I would not do the contactless type of pick up in the future. That being said, I was still satisfied with the rental. Thanks.Mark B.
Don't use this location. Woman behind the counter typed info into computer while wearing winter, wool gloves. She managed to type in the wrong mileage, unknown to us, so when we returned the van 1 1/2 hours and 14 miles later she charged us 195.00 then said she couldn't fix it. We had to sit in the parking lot for 20 minutes on hold to speak to a UHaul representative to get things straightened out. Also, the van was filthy inside, including a used face mask. We made the mistake of not telling her about the dirty inside of the van as she was chatting on the phone with a co-worker when we signed the contract and were given the key. We will NEVER go back there.Robbin C.
Trailer lights did not work on tow dolly. Wires were exposed and not connected. Other than that trailer was fine.STEVEN R.
the checkout person was incompetent, the owner of the place is good, but this employee was badMichael F.
Pickup location was fine and agent was polite... the problem was that she had to enter all my information in the computer when I picked up the trailer. That info should have been already entered. Required me to stand in the facility while agent was coughing excessively (she was wearing a mask) for about 10 minutes. Scary during a pandemic. So much for contact-less pickup. Also the contract stated that I was overcharged and was to receive a $23.76 refund which never occured.Tom B.
The person at this location that handled my rental contract was poorly trained as she had to start over and again keying my information into the U-Haul system. Then, upon my returning the trailer I discovered I was charged two (2) day rental when I only had the trailer for 22 hrs. As I write this form I still have not gotten the appropriate refund from U-Haul. Very bad experience.JOHN M.
While using your App, I thought I was done completing my reservation for a trailer rental. I got as far as seeing that my current invoice was $0.00 and yet your App apparently did not reserve the trailer. I think UHaul should improve this process. Also, I think iHaul rental rates are misleading as 99% of places do not want to rent a trailer for a whole day which your rates show - yet, UHaul does guarantee the trailer will be available. Then to complicate things worse, apparently most locations are franchised not operated by UHaul. I would now rather rent from ANY other company - Hertz (?)John G.
The facility that I returned the trailer to, Boston Rd, Springfield Massachusetts went out of their way to be helpful. Great people there, especially the general manager!Wayne E.
This is a run down gas station. I had a long wait and had to hook my trailer up. The attendant said she was to old to do it.gary C.
No help was offered to hook up the trailer. Ended up not being a problem The trailer was in excellent condition. Worked like a charmEDWIN B.
this is a nice u haul storeMichael F.
Great serviceDonald C.
The Odometer read 43,643 on it. I put 20 miles on the vehicle. When I dropped the vehicle off, I was charged for 50 miles on the truck instead of 20. She never inspected the vehicle at all, Mileage or otherwise. Before I used the truck or after. I will be making a phone call to corporate tomorrow. Would not recommend at all. Will use Budget Rental from now on.Wayne K.
Our pickup location was changed to Edgewater the day before pickup, which was much further from our home than the reserved location. But we were told we could still pick up the truck at 6:30 AM. and I called the Edgewater location to confirm, About 2 hours later, I got a voicemail and email from UHaul stating the truck pick-up could not be until 8AM. I again called the Edgewater location the evening before and starting at 6:30 AM - no answer. When we arrived early about 7:30 for pickup, the person working said he had b been there since 6:30 and that we could have came early. Truck pick-up was easy and truck in great shape. Just frustrating the frequent change messages from UHaulDavid H.
As a satellite location, this pick up spot wasn't busy, access to the trailer was easy as was the check in processJustin A.
This is my first experience with U-Haul were they didn't play the bait-switch on my reserved equipment. Every time I've reserved in the past, with a guarantee, the equipment was not available. "Oh someone was here before you". "Oh it wasn't returned yesterday". "Here you can rent this instead, it's only $XXX more a day."William H.
Was told rental rate would be $15.00. Other than incorrect billing, things went smooth.Martin H.
Everything was good, only concern was the left tail lamp wasn't workingJohn C.
Nothing everything and everyone was greatBRIAN K.
Great rental experience!Sean G.
Great rental experience. A++++Sean G.
Truck cab and storage area were very dirty. The ratchets for the vehicle tie-down straps were rusted and unusable. We had to buy our own ratchet straps from Home Depot to secure the car. The location did not offer any customer service. It was a gas station with a cashier who didn't know anything about how to operate the truck or trailer. She simply had us sign the paperwork and said she couldn't help or answer any questions.Joseph R.
The whole transaction went smooth. I picked up and dropped off at the same place. The trailer was in top shape and had nice bright LED lights. BP staff made short work of the deal. While under way a PA trooper inspected my truck and trailer and fou.d nothing to report.Michael D.