Extremely poor customer service. At the time of booking, I declined all additional services and insurance. Yet, upon arriving to collect the truck, the representative once again inquired if I wished to add insurance. I explicitly declined, but moments later, the printed receipt reflected an added insurance charge. When I raised the issue, I requested the booking be cancelled and reissued correctly. Instead, the staff consulted with his manager, who assured me the charge would be removed upon returning the vehicle. However, when I returned the truck, the promised adjustment was not made. I was forced to wait over 45 minutes to recover money that had been wrongfully and misleadingly charged. Such conduct is deceptive, unprofessional, and shows a complete disregard for the customer’s time.
Shreeji P
Triple One Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5M2R1
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Customer Reviews
- 1.5 Average Customer Rating
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This convenience store location is very shady. I did NOT feel comfortable giving my credit card number to the employee. Also, the employee had no idea how to read the gas tank level and match it to the levels on the contract.
HENDRIKA CThe staff had no clue what to do. The man there said I could not get the truck today but then on the app it said he had given me the keys. I had to record him on my phone and then he provided me the keys. Not professional at all
Logan PCalling because got charged and was not my rental
Joel NI did the on-line pre check-in but the location did not seem to have any of that info, Check-in was a bad experience in a store selling drug paraphernalia etc. They told my at the end the charge was apprx $143.00 but the receipt shows the hold amount of $155.00 was charged. THis has happened in the past at PU location at small business. I will never accept a rental booking that isn't at a main U-hall facility.
Gordon B