I am writing to formally dispute a $16 charge labeled “CWB” that was added to my recent rental without my knowledge or consent. I did not authorize this charge, and it was not clearly explained to me at the time of booking or vehicle return. I respectfully request a detailed explanation of what this charge represents and why it was applied to my account without my approval.
. G
786 Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6N1M2
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Customer Reviews
- 3.5 Average Customer Rating
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Pick up and drop off went very smoothly. The person helping us was very informative and patient, we highly appreciated his service.
Reda TThe address doesn't take you to where the Uhauls are stored, there is no food store close by or atleast advertised to find. I did call the number upon arrival because I had issues checking in and they basically told me to use the app and hung up before I could ask questions. It said the key was stored in compartment #3 but there were no lock boxes. I ended up finding the key in the back of the trailer box by opening a word box. The truck was in great condition and once I was in the vehicle everything was fine.
Lindsey EFinally a Uhaul transaction that went smoothly. Truck was ready on time warming up for us. Location of office in back of building. Great communication from start to finish. Thank you.
Gregory BHope the renter could advise to top up gas before returning to save money next time.
Jing L