I paid for a dolly, there was no dolly. I asked the lady in the store for help, she couldn't help me. Told me that she couldn't help me and wouldn't help me.Lauren T.
Ires Food Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Elgin, IL 60123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The staff was extremely helpful and professional. I just found a new permanent location to pick up my equipment going forwardTosin A.
Not having done this before it was very difficult to navigate the system. I was able to call in for help which got me through the process but still not easy.Gary D.
The app sucks. Took 20 minutes to get information verified standing in the cold. Someone other than U-Haul for my next rental. Ordered moving blankets and a furniture dolly and none of it was in the vehicle. App would not take my picture of the dash at drop off so I finally gave up after 6 tries and left. 25 minute wait to notify customer service of my drop off. I'll go out of my way to useMARK A.
Recommend better drop off instructions. Didn't realize until an hour after drop off that we didn't do it correctly.DAVID S.