I did an online reservation, when I went there there was no one there. I called several phone numbers but never reached anyone not even a voice mail. I then sent a text to a number and got a reply 30 - 40 minutes later. The person showed up about 45 minutes later. All in all over 2 hours after the apointment time.
David H
Old School Market Elizabethtown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very confusing direction AND instructions on returning truck. Locks for keys are so rusted you can’t hardly open them, the forms to fill in online at pick up and drop off took 20-30 min. Multiple hidden fees and customer service knew nothing productive. Also charged for 2 days even though the receipt clearly states my “billable period” is 1.
Morgan CI was informed at the last minute of this pick up spot. I was informed this place would be open at 1pm. I arrived at 1pm no one was there. I spent hours on the phone with customer service. The app wasn't working properly. When I finally received the key. The truck was already in locked. The box was dirty as is someone was living in it. The can was filthy dirty floor boards etc. I had to remove the trash and food wrappers from the box. It stated 7/8 tank if fuel it was slightly above 3/4 full. I took a photo..
Mark WThe car dolly wiring harness was damaged and I had to go to another location to get the equipment.
THOMAS PThe gentleman that helped me was from the magnolia location he was very nice guy and took care of everything and made sure everything was okay with trailer
Teddy R