The pickup location was small but other than that the pickup and drop off were both seamless and the representative did a good job of meeting my needs
MICHAEL B
The Off Season Fitness Academy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
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Customer Reviews
- 3.0 Average Customer Rating
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The location was good, a little shy on parking, but very convenient with their drop box
JEFFREY GTurned truck in at night. No lighting, very dark on a lonely stretch of Dixie Hwy. Drop box was not lighted. I had to pick the truck up at Crestwood, because there was not a truck available in Pendleton. KY area that day. I drove from Crestwood to Pendleton, KY, then to my destination in Elizabethtown, KY, and got charged for $60 of over milage. I disagree with the charge because the contract said unlimited milage. I wish to know how to appeal that charge.
Thomas TI dropped my vehicle off after hours in the drop box. The next morning I realized I couldn’t find my wallet and most likely left it in the U-Haul. I tried calling the location at noon, hours posted said they were open until 1pm, and nobody answered. I went to the location and the truck I dropped off was gone, but the building was locked. I contacted a nearby location (Radcliff KY) and they were very understanding and tried contacting the store and the person supposed to be working and they couldn’t reach them either. I contacted the store the next business day and explained the situation and they said that the truck I dropped off looked clean so he just got the gas and mileage and rented it yesterday morning and it was on it’s way to Florida. I asked if he could try to contact the new renters to see if my wallet was in the truck and he said he’d call me back. It’s been two days and I’ve heard nothing. He was very dismissive and overall gave the impression that it wasn’t his problem.
Kaitlin C