Initial location was changed due to no trucks. No one called, I drove to the pickup location and had to reach out to the company to get a new location and truck. When I got to that location it was totally unprofessional. They called an agent over the phone that was babysitting or something. It was loud in the background and difficult to hear. Truck was dirty, I took it anyway because I was already behind schedule.
Jack B
The Liquidation Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
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Customer Reviews
- 3.0 Average Customer Rating
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We showed up at 8 AM, which is our scheduled time. We got on the phone with U-Haul since the business was closed. Only to find out that the business forgot to put the keys in the dropbox. We had to wait an additional two hours to be able to come back and pick up our keys. Our entire day was completely thrown off, as wet were on a tight schedule. Not one apology from the business.
Sydney BHave locks on the box where the key is kept. Someone could have gotten the key before I arrived & taken the truck.
Paula HDavie, the manager had reached out to me about credit in my account because my whole U-Haul order was messed up. I received two different receipts for the refunds one was for $28 on card and 0922 which I don’t have anymore and the other one was a credit of $75 on card ending in 1293 the $28 and the $75 both need to go to the card ending in 1293. Also, I was only credited $50 to my cash app from U-Haul liquidation spot. I wouldn’t recommend the wedding spot for anyone besides them being in a store. There is anytime I called or they called me and there was always a kid in the background. TV was loud. It was like they brought their kids to work with them didn’t like it. Someone needs to go in there physically look at that location and tell them what all they’re doing wrong cause they don’t need to be dealing with U-Haul. If I could attach a picture I would have my receipt from Cash app only pending $50. I tried to submit it through the email.
Leslie NHave someone assist the customer in person at the office, especially in the earlier hours, in case the Uhaul app/website is down again.
Deanna M