The lady at the customer service desk criticized me and was severely rude for dropping off the rental three days early. Insinuated that I was speeding with the truck, even though it is governed to go no faster than 75 mph. I finally had to just leave the keys and walk out. What she didn’t care to know was that when I booked it, it automatically charged me for four days even though I didn’t need four days. It was a quick trip to get my daughter out of town quickly. Two drivers, stayed and slept in hotel for six hours and returned truck within 25 hours and she had audacity to ridicule me. Terrible experience !!!
HEIDI R
Exit 92 RV and Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkhart, IN 46516
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Check engine light came on 90 miles before my final destination. On natural deceleration between 40-60, sometimes between 20-40 mi/hr, cabin shook very aggressively. Shook my voice when I spoke. Needs wheel balancing or something!
Deepal MThe people were fantastic! But they were doing other business which appeared to be auto repair and this slowed down my rental waiting which wouldn't have been a big deal but I had to pickup some plywood at at plant that was closing for the day soon. To top it off I was an hour late in picking up the trailer. Cargo trailer was missing a tie down ring in the front on the passenger side. Looked like that corner had been repaired recently. When I returned the trailer at a different location I told them about the missing tie down ring. The pickup location was cramped with only a car width and length to back up into to connect the trailer. I suppose this location served the immediate local area ok but it was what I was used to. Again people were great, professional and helpful
CHRISTOPHER PParking for the people that rent the units
melissa cWas a very slow process and already had a reservation
KENNETH R