Rented from this location twice. The first time no issues. The second time when we went into the gas station to pick up the truck the worker at the location was very busy and kept us waiting while he helped customers for his gas station. We were patient as we seen that it was busy. Even though we had a timed rental we figured our time would had been extended. It was not. Brought the truck back exactly at our time limit. Was sent the receipt email shortly after drop off. The next day I had another charge almost doubling the initial cost stating I did not bring that truck back until the next day of the rental. This was a second receipt via email. The mileage also only showed 26miles used as we only did one trip from Elkhart to Goshen back to the gas station drop off location. Which was also roughly the same estimate given at time of pick up that we had stated we’d probably need. I called their gas station with no answer the next day. I definitely do not recommend.
Fernanda P
Oslow Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkhart, IN 46514
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- 2.0 Average Customer Rating
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They are trying to charge me double. They signed my name I never signed anything. They added extra to what I rented for I am not happy. This needs to be fixed immediately
Gabrielle LThey did not have the truck I had reserved to pick up at this location. The clerk was not helpful at all. Finally, after 50 minutes he called someone at U-Haul and upgraded me to a larger truck that they had -- which had the "check engine" light on. If I rent a truck at a specific location, the truck should be there when I go to pick it up. Additionally, the clerk should have been better trained to handle this situation. After looking at other reviews, this is not the first instance of this happening. I would never recommend someone to pick up at this location.
Blake AThe check engine light came on when I was on my way back to drop the truck off and when I made the person aware of said issue, all that was asked is if the truck still ran.
Cory IWhen a customer signs up for one location let them go there. Don't send them to another. I lived only a mile away from the location I choose, instead they sent me to a location about 10 miles away. I was not happy with my service this time. I am sorry I cannot give a Paige review.
Michelle M