The location that I originally was to pick up was changed and I didn’t appreciate that . The drop was set to undisclosed location but when I went to drop off at the nearest location to where I moved to I had to call customer support because it had drop off location to where I picked up in Maryland which made no sense totally not convenient. I was not financially compensated for all the trouble uhaul gave me from pick up to drop off and I put more gas in then what I received the truck and charged extra for it. I definitely will not be renting uhaul ever again unless I am financially compensated for the all the issues I had it’s ridiculous!!! Moving is stressful enough and I don’t need a rental truck company adding to the very high stress level. DO BETTER!!
SCOTT H
Mr Auto Repairs & Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkton, MD 21921
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Customer Reviews
- 3.5 Average Customer Rating
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The process to rent through the app took more than 1/2 hr with repeated trips to where the vehicle was kept vs where the key was. The app was NOT user-friendly and kept sending me back without an error message. Same with the return.
Karen LShitty at communication paid 363 dollars for a truck for one day.
Melissa CEverything was great
Drew AMy comments have nothing to do with this pick up location, they were great! I requested a location near Kennett Square PA was assigned, then this was changed to a location further away and the day prior to pick up I was told I needed to pick up in Elkton at this location that is an hour from where I was, I did receive a $50 credit for this rental, but my time and fuel are worth far more than that, as a customer this type of service is not acceptable.
Roydean A