We reserved furniture pads for our move and expected to see them In the truck. When we saw they were not in the truck, we went inside to ask for the pads, but they said they had none. The reservation system should be smart enough to know this. Then, they did not help us with the refund for the blankets we booked but did not get. They said we had to contact U-Haul. But they represent U-Haul, so….. I ended up checking the box that the furniture pads were not received in the app, but we had no one to talk to when we dropped the truck off because there was just a drop box. A day later, we got the receipt which said the furniture pads were present, which is not accurate because they weren’t there to begin with. At least they didn’t try to charge us for not returning the pads, but they still charged us for the pad rental and I’m not sure how to get that part of the rental refunded.
Christopher M
Fletchwood Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkton, MD 21921
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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the drop off was uneventful. It was quick ad easy.
MARY WSuper simple and easy. Thank You!
Suzanna SI was not told I would be charged 200 for the day and 47 dollars for gas up front when I rented the truck
Delores M