Do not use this location. They made me wait an hour for a truck because they didn’t check vehicles back into the system. U-Haul customer service helped but not until after 40 mins of waiting on hold. I was forced to sit in a deli for way too long waiting because of U-Haul and this location. No discount offered either
Nicolas A
Fletchwood Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkton, MD 21921
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent customer service! Patient and understanding.
Felda RWould recommend but be cautious due to my problem I got charged an extra day even though I returned the vehicle 30 mins before cut off time and was charged extra miles because they never updated my travel arrangements. So if they don’t want charge an extra $100+ make sure you spell it out for some of their workers. Now this isn’t because the pick up and drop off locations with is the uhaul company in general.
Jacob PWaiting for my promised $50.00 credit and mileage reimbursement.. This was the 3rd location I was changed to and also caused me to be 1.5 hours late to location for move. I will be using a different company in the future. Uhaul you used to be very good. Looks like things have changed. Not only will I not recommend your company, but I will continue to share my story with others.. A good start for you guys, would be to issue me the credit you promised. TODAY
ANDREW KDeli: When I arrived at 6:30AM ET, their WIFI was down, and they had not yet checked the truck in from the night before. I lost 30 minutes of valuable moving time in the daylight. Deli was not clean and when I asked to use their restroom upon return, it was simply disgusting, including the floors and walls ... a very serious hygiene factor! I would not recommend that location to anyone, and I did not pick that location, uhaul changed the original reservation. One last thing, while polite, I cannot believe UHAUL allows the Deli to represent them. Truck: Truck was fine at first, specifically at low speeds. However, the drivers door is bent and was not closing properly, which came apparent at highway speeds. I had to slam the door shut to get a seal from the rain. You need to look at that door.
Mike H