The pick up and drop off experience was great. I was very disappointed in the way I was treated with reservations of the equipment. I reserved a 20 ft truck on 5-5-2026 for pickup on 5-28-2026 at 9am, I was not told until after 6pm pm, 5-27-2026, the night before we loaded that no 20ft truck was available at all, I could have a 15ft truck. I, on a deadline, to load and move had to sacrifice a portion of furniture and household goods to charity due to UHaul’s lack of promised/ reserved equipment. The drive to obtain my truck was 45 minutes, 1 way, to obtain the 15 ft truck instead of down the street. I called another truck provider and was told this is a very common experience. I stayed with UHaul to avoid the high pricing for a last minute truck with that company. They are making a lot of money due to UHauls lack of responsibility to their customers. I’m not sure how this business plan was arrived at by UHaul. I suppose it works for you. I will hesitate to use and will not recommend UHaul in the future due to this experience. As noted previously. The actual providers in the field were so kind and helpful. But I was surprised in a very bad way by your online process of service. This was my first experience and last experience. Something needs to be done as a provider as more people are I’m sure wanting to save and do it themselves. UHaul owes a level of responsibility for the online experience as a important service, this online service represents your company to your customer. People do remember and speak to the service provided and how it makes them feel. I write this review so that maybe another person can have a better experience in the reservation process. Yes I understand there is a limited number of trucks, but if a reservation well in advance is made, a person should be able to have confidence in that contract and not find out after 6 pm the night before and go through more stress and inconvenience due to a company not abiding by what was agreed upon.
Karen D
Sauers Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkton, VA 22827
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I’ll never rent from U haul again
Ronnie REverything was just fine.
Charles kAll good
richard dSauers Garage is the only place I’ll rent U-Haul. Treated well and give advice on proper equipment to use. Will be back.
Nicholas b